Exchanges & returns

At Chicret Essentials we want you to shop with confidence. That is why we have a clear exchanges and returns policy, so you know exactly what happens in every case.

Greece

Exchanges

If you would like to exchange all or part of your order, please first contact our Customer Service by email at [email protected].

For an exchange to be accepted, the products must:

  • be in their original condition,
  • not have been worn, washed or altered in any way,
  • come with all tags, the original packaging and any accompanying items,
  • come with the receipt or other proof of purchase.

The exchange request must be made within 14 calendar days of receiving the order.

Before sending the parcel, please send us the completed Exchange/Return Form.

Exchange costs

  • The first exchange is free for orders with a net product value over €55, provided it is made through Chicret Essentials' partner courier.
  • For orders with a net value up to €55, and for every further exchange, the exchange service costs €5.

Free exchange at the showroom

You can also make a free exchange at the Chicret Essentials showroom, after contacting Customer Service first.

Refunds

If you would like a refund, please contact Customer Service by email at [email protected].

The return request must be made within 14 calendar days of receiving the order.

For a return to be accepted, the products must:

  • be in their original condition,
  • show no signs of use,
  • come with all tags and the original packaging,
  • come with the receipt or other proof of purchase,
  • come with the completed Return Form.

Return by courier

If you return the products through Chicret Essentials' partner courier, the service costs €5, which is deducted from the refund amount.

If you would like to use a different courier, please mention this in your email. In that case the shipping is paid by the sender.

Return at the showroom

Returns for a refund can be made free of charge at the Chicret Essentials showroom, after contacting Customer Service first.

The refund is made within 10 working days of receiving and quality-checking the product, to the original payment method or via IRIS by arrangement.

The refund covers only the value of the products. Shipping, cash-on-delivery or other service charges are not refunded.

If, after returning one or more products, the net value of the order falls below €50, the original shipping cost according to the current Chicret Essentials price list may be deducted from the refund.

Cyprus & rest of Europe

Exchanges

If you would like to exchange all or part of your order, please first contact our customer service by email at [email protected].

For an exchange, the products must be in their original condition and come with all necessary markings (tags, packaging etc.).

The exchange request must be made within fourteen (14) calendar days of receiving your order.

Any receipt, delivery note or proof of purchase must be included in the parcel, together with the completed exchange form. Please email us the completed form before sending the parcel.

For an exchange with a new product sent out, the customer pays both the return shipping and the shipping of the new product.

The customer may send the return with a courier of their choice or contact us to use our partner courier.

Refunds

If you would like a refund, please contact our customer service by email.

The parcel is returned at the sender's expense within fourteen (14) calendar days of receiving the order.

For a refund, the products must be in their original condition, show no signs of use and come with all necessary markings (tags etc.).

Any receipt, delivery note or proof of purchase must be included in the parcel, together with the completed return form.

The refund is made within ten (10) working days of receiving and checking the product, to the original payment method — unless the customer prefers otherwise — or via IRIS by arrangement.

The refund covers only the net value of the products. Any additional courier charges (shipping etc.) are not refunded.

If free shipping applied to the purchase and the customer requests a refund because they changed their mind, the original shipping cost is deducted from the total refund.

Click here for the Exchange/Return Form.

Right of withdrawal

If your order has not yet been shipped, you can ask us to cancel it by contacting us at [email protected].

For orders that have already been delivered, you have the right to withdraw within 14 calendar days of delivery, in accordance with applicable law.

Important information

  • The exchange or return request must be made within 14 calendar days of receiving the order.
  • The products must be returned within that period.
  • If the products are not returned within that period, Chicret Essentials reserves the right not to accept the exchange or return request.
  • Returns sent at the recipient's expense or without first contacting customer service will not be accepted.
  • All products are quality-checked before any exchange or return is approved.
  • Chicret Essentials reserves the right to refuse an exchange or return of a product that does not meet the terms of this policy.

For hygiene reasons, exchanges and returns are not possible for:

  • underwear
  • erotic toys / sex toys
  • earrings

Swimwear and products from the summer collection can be exchanged for another product, provided they meet all the conditions above. No refunds are given for these product categories.

These restrictions do not apply to products that are proven to be defective or were sent in error; in those cases the provisions of applicable law apply.

Note: All returned products undergo a thorough quality check. To avoid any inconvenience, we recommend that you carefully check the condition of the products and their packaging when you receive your order.