Terms of use

Welcome to Chicret Essentials.

Using this website and making purchases through our online shop requires that you accept the Terms of Use below. Please read these terms carefully before browsing or completing any transaction.

Using the website, subscribing to the newsletter and/or making a purchase constitutes full and unconditional acceptance of these terms.

If you do not agree with any of the terms below, please do not use the website or the services of the online shop.

This is a translation. In case of any discrepancy, the Greek version prevails.

1. Company details

The Chicret Essentials website belongs to the company "Chicret", based in Acharnes, Attica, Greece.

  • Tax number (AFM): 047629604
  • General Commercial Registry (GEMI): 4234801000
  • Contact email: [email protected]

2. Changes to the terms

Chicret reserves the right to amend or update these Terms of Use at any time, without prior notice, where this is deemed necessary or required by law.

Changes take effect from the moment they are published on the website and do not affect orders that have already been completed.

Continued use of the website after any change constitutes acceptance of the new terms.

3. Use of the website

Users must use the online shop in accordance with the law, good morals and these terms of use.

It is prohibited:

  • to use the website for unlawful purposes,
  • to interfere with its normal operation,
  • to alter its content,
  • or to take any action that may harm the company or other users.

Use of the website is at the user's sole responsibility.

4. Products & availability

Chicret makes every effort to present product information, photos and features as accurately and up to date as possible.

However, there may be slight differences in colour due to how each screen displays images, and the company is not liable for any typographical or technical errors.

Offers and prices are valid while stocks last.

If a product is unavailable, the company reserves the right to cancel the order and refund the corresponding amount to the customer.

5. Creating an account

Creating an account on the website is optional and free of charge.

Users must provide true, accurate and up-to-date information when registering.

Chicret reserves the right to suspend or delete a user account in case of a breach of these terms or malicious use of the website.

6. Newsletter

Subscription to the newsletter takes place only with the user's consent.

Users can unsubscribe from the mailing list at any time via the link included in every newsletter or by contacting us at [email protected].

For more information on how personal data is processed, please see the website's Privacy Policy.

7. Orders

Orders are placed through the online checkout of the e-shop.

After the order is placed, a confirmation email with the purchase details is sent.

The company reserves the right not to accept or to cancel an order in cases such as:

  • product unavailability,
  • an incorrect price due to a technical or typographical error,
  • inability to contact the customer,
  • or suspected fraudulent transactions.

8. Cancelling an order

Customers can request the cancellation of their order before it is shipped by emailing [email protected].

Once the order has been shipped, the company's exchanges and returns policy applies.

9. Payment methods

The available payment methods are listed in detail in the relevant section of the website.

Chicret does not store credit or debit card details.

All online payments are processed through secure payment systems of partner providers.

10. Shipping & delivery

We ship to Greece, Cyprus and selected countries abroad through partner courier companies.

Delivery times may vary during busy periods, extreme weather, strikes or other force majeure events.

For more information on shipping costs, delivery times and exchanges/returns, please see the relevant pages of the website.

11. Exchanges & returns

Exchanges and returns are handled in accordance with Chicret's Exchanges & Returns Policy.

For hygiene reasons, certain product categories cannot be returned or exchanged. Please read the policy carefully before making a purchase.

12. Intellectual property

All content on the website, including logos, photos, texts, graphics and design elements, is the intellectual property of Chicret or its lawful partners and is protected by Greek and European law.

Any copying, reproduction, distribution or use of the content without the company's prior written permission is prohibited.

13. Limitation of liability

Chicret is not liable for:

  • delays in fulfilling orders due to force majeure,
  • temporary unavailability of the website,
  • technical problems beyond its control,
  • or differences in products caused by how they are displayed on screen.

The company is not liable for any damage resulting from unauthorised use of a user's account.

14. Personal data protection

Users' personal data is managed and protected in accordance with the General Data Protection Regulation (GDPR) and applicable Greek law.

More information is available in the website's Privacy Policy.

15. Governing law

These Terms of Use are governed by Greek law.

The courts of Athens have jurisdiction over any dispute arising from the use of the website or transactions made through it.