Frequently asked questions – FAQ

Your account

How do I place an order?

Shopping at Chicret Essentials is easy:

Browse the categories or use the search.
Choose the product you want and click "Add to cart".
Add the products to your cart.
Complete your order by choosing a payment and shipping method.

Do I need an account to place an order?

Not necessarily. You can also check out as a guest without creating an account.

An account allows you to:

track your orders,
see your order history,
and check out faster next time.

I forgot my password. What can I do?

Click "Forgot your password?" on the login page and follow the instructions you receive by email to set a new password.

How do I change my account details?

Once you are logged in, you can edit your personal details under "My account".

How do I delete my account?

You can request the deletion of your account by emailing [email protected].

How do I subscribe to the newsletter?

You can subscribe to the Chicret Essentials newsletter to receive news about new products, offers and collections.

Your order

How do I know my order went through?

Once your order is complete, you will automatically receive a confirmation email with the details of your purchase.

I did not receive a confirmation email. What should I do?

Check your spam/junk folder and make sure the email address you entered is correct. If you still have not received anything, contact us at [email protected].

Can I track my order?

Yes. As soon as your order has been shipped, you will receive an email or SMS with the tracking number so you can follow your parcel.

When will I receive my order?

Attica: 1-2 working days
Rest of Greece: 2-3 working days
Cyprus: 4-5 working days
Other countries: 5-7 working days

Delivery times may vary during busy periods or due to force majeure.

How much is shipping?

Shipping is free for orders over €49.99. For smaller orders, shipping starts at €2.80.

Payments

Which payment methods do you accept?

You can pay by:

credit / debit card
PayPal
cash on delivery
web banking
bank transfer
prepaid card

Are online payments secure?

Yes. Chicret Essentials uses a secure SSL connection to protect your personal data and transactions.

Payments are processed by secure, certified payment providers, and card details are never stored by us.

Exchanges & returns

How do I exchange or return an item?

The products must:

be unused,
be in their original condition,
and come with their labels and packaging.

Which products cannot be returned?

For hygiene reasons we do not offer refunds on:

underwear,
swimwear,
tights,
socks,
jewellery,
and beauty or wellness products that have been opened or used.

Can swimwear be exchanged?

Yes, swimwear can be exchanged provided that it:

has not been worn,
still has the hygiene liner,
has all its labels,
and is in its original condition.

We do not offer refunds on swimwear.

You will find more information in our Exchanges & Returns Policy.

Do you offer refunds?

Yes, as long as the conditions of the returns policy are met. The refund is made to the payment method used for the purchase.

Contact

How can I contact you?

You can reach us:

by email at [email protected]
or by phone at +30 210 2205067

Our customer service team will reply as soon as possible.

Can I see the products in person?

Yes, you can visit our showroom by appointment. For more information, please contact us by email.