Privacy policy

This is a translation. In case of any discrepancy, the Greek version prevails.

1. Introduction

Protecting your personal data is a priority for Chicret Essentials.

This Privacy Policy describes how we collect, use and protect the personal data you provide when browsing the website or making purchases in our online shop.

Personal data is processed in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Greek law.

2. Data controller

The controller of personal data is the company "Chicret", based in Athens, Attica, Greece.

Contact email: [email protected]

3. What data we collect

When you browse or use our services, we may collect:

  • full name
  • shipping & billing address
  • phone number
  • email address
  • payment details (through secure payment providers)
  • order history
  • IP address
  • browsing data through cookies and analytics tools

Data is only collected when it is necessary to provide our services or with your consent.

4. How we use your data

Personal data is used to:

  • process and ship your orders,
  • communicate with you about your purchases,
  • provide customer support,
  • send newsletters and offers (if you have given your consent),
  • improve the user experience of the website,
  • for statistical and advertising purposes through analytics and marketing tools.

Chicret does not sell or share personal data with unauthorised third parties.

Purchases without an account

When you buy without creating an account, your personal data is used solely to process that specific order, unless you have chosen to receive newsletters or promotional material from Chicret Essentials.

5. Newsletter & marketing communication

If you subscribe to our newsletter, you may receive emails about:

  • new products,
  • offers,
  • collections,
  • and news from Chicret Essentials.

You can unsubscribe at any time via the link in every email or by contacting us at [email protected].

6. Cookies & tracking technologies

The website uses cookies and similar technologies to:

  • make the site work properly,
  • remember user preferences,
  • measure traffic,
  • improve the browsing experience,
  • and show relevant advertisements.

Services such as the following may be used:

  • Google Analytics,
  • Meta Pixel / Facebook Pixel,
  • Google Ads,
  • and other advertising or analytics platforms.

You can change your cookie settings in your browser.

Skroutz Analytics

The company may use the Skroutz Analytics service to improve the shopping experience and assess the performance of the online shop. Through this service, anonymous usage statistics may be shared in accordance with the privacy and cookie policy of Skroutz.gr.

7. Transaction security

Chicret Essentials uses a secure SSL (Secure Socket Layer) connection to protect personal data and online transactions.

All payments are processed by secure, certified payment providers.

The company does not store credit or debit card details.

Security incidents

In the event of a personal data breach, the company will take the necessary notification and handling measures in accordance with applicable data protection law.

8. Sharing data with third parties

Personal data may only be shared where necessary for:

  • completing the order,
  • transporting and delivering products,
  • processing payments,
  • marketing and analytics services,
  • or where required by law.

Our partners are bound to maintain the confidentiality and security of the data.

9. Data retention

Personal data is kept only for as long as necessary:

  • to complete the transaction,
  • for tax and accounting purposes,
  • or until you request its deletion, where permitted by law.

10. Your rights

Under the GDPR you have the right to:

  • access your personal data,
  • have it corrected or updated,
  • have it erased,
  • restrict its processing,
  • data portability,
  • and withdraw your consent at any time.

You can request the deletion of your account and personal data, and ask for a copy of the data we hold, in accordance with your rights under the GDPR.

For any such request, please contact us at [email protected].

11. Changes to this Privacy Policy

Chicret reserves the right to amend this Privacy Policy at any time, to comply with the law or to improve its services.

The current version is always published on the website.

12. Contact

For any question about this Privacy Policy or the processing of your personal data, contact us at [email protected].